1 INTRODUCTION
Last updated: 15 August 2025
Promptli Pty Ltd (“Promptli”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information. By providing personal information to us, you consent to the handling of your information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our operations, laws, or regulatory guidance. Updates will be posted on our website, and we encourage you to review this Policy regularly.
2 TYPES OF PERSONAL INFORMATION WE COLLECT
We may collect:
Name, mailing/street address, email address, telephone number, date of birth
Business, personal, and financial information relevant to credit assessment and loan processing
Payment and billing information
Information provided in forms, surveys, or communications with us
Device and browser details, IP address, geolocation, website usage analytics
Information about third parties relevant to your application or service request
3 HOW WE COLLECT PERSONAL INFORMATION
We collect personal information directly from you or from third parties, including when you:
Engage a broker who uses Promptli’s services
Submit a loan application or related documents
Communicate with us via phone, email, SMS, Slack, or other digital platforms
Interact with our website, forms, or marketing campaigns
Use services integrated with our systems (e.g., Broker CRM, Apply Online)
We may also use cookies, analytics tools (including Google Analytics), and similar technologies to improve our services. You can disable cookies in your browser settings, though some features may not work as intended.
4 HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:
Provide our services, including credit assessment and loan application processing
Communicate with you and/or your broker
Store, organise, and manage deal-related information
Comply with legal and regulatory obligations
Improve service delivery, security, and customer experience
Send you administrative updates and notifications
Conduct internal reporting, audits, and quality assurance
We will not sell your personal information.
5 DISCLOSURE OF PERSONAL INFORMATION
We may share personal information with:
Brokers and their authorised representatives
Service providers and contractors (including secure cloud collaboration and storage platforms)
Credit assessment and loan processing platforms
IT security, analytics, and infrastructure providers
Overseas Transfers
Your personal information may be stored or processed in:
Australia (primary operations)
Philippines (offshore operational support)
United States/EU (where certain cloud infrastructure is hosted)
We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs, including through contractual obligations and secure transmission protocols
We may de-identify or aggregate personal information for research, analytics, benchmarking, and to improve our services, and may use and disclose such information in that form without further notice to you.
6 DATA SECURITY
Promptli applies a layered security model aligned with the NIST Cybersecurity Framework 2.0. Measures include:
Encryption of data in transit and at rest
Multi-factor authentication for all staff accounts
Role-based access control and activity logging
Regular security audits and vulnerability testing
Staff training in data protection and privacy compliance
7 YOUR RIGHTS
You may request to:
Access the personal information we hold about you
Correct inaccurate, out-of-date, or incomplete information
Request deletion of your personal information where permitted by law
Withdraw consent for certain types of processing
Lodge a complaint about our handling of your information
Requests can be made by contacting us (see Section 10). We may need to verify your identity before processing your request.
8 DATA BREACHES
If we become aware of a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) Scheme.
If we become aware of a data breach involving your information, or you become aware of a breach involving information you have provided to us, we will cooperate with you to investigate, manage, and where required, notify affected parties and regulators.
9 CONTACT US
For questions, requests, or complaints about this Privacy Policy:
Email: support@promptli.com.au
We aim to respond to all queries within a reasonable timeframe.
Our privacy policy was last updated on 15 August 2025.
