Effective date: 15 August 2025
Entity: Promptli Pty Ltd (ACN 676 771 912), 9–13 Bronte Rd, Bondi Junction NSW 2022 (Promptli, we, us, our)
These Terms govern your access to and use of the Promptli website, tools and related services (the Services). By creating an account, clicking “I agree”, or using the Services, you (the Broker, you, your) agree to these Terms and our Privacy Policy. If you are accepting on behalf of a company, you represent that you are authorised to bind that company.
1. KEY DEFINITIONS
Applicant: a customer of the Broker in relation to a proposed application for credit secured by or related to real property (a Deal).
Assessment Report: information or analysis generated by the Services from Broker‑provided inputs.
Billable Deal: a Deal Submission that is accepted for processing by the Platform (a submission that fails due to a system error is not a Billable Deal).
Broker Inputs: any data, content, documents or instructions you provide to the Services (including Deal details and Applicant information).
Business Day: a day other than a Saturday, Sunday or public holiday in New South Wales.
Deal Submission: when you (or your system) trigger the Platform to submit a Deal for assessment or lodgement (for example by clicking a submission action such as Submit for Assessment/Send this scenario to Promptli, or via an API call that requests processing), excluding saving a Draft.
Deliverables: outputs made available to you via the Services (including any Assessment Report or summaries).
Payment Provider: a third‑party provider that processes payments or direct debits for Promptli.
Personal Information: has the meaning in the Privacy Act 1988 (Cth).
Platform: Promptli or Quickli’s web and/or mobile interfaces, APIs, and any related software.
2. ELIGIBILITY, ACCOUNT & ACCESS
2.1 Eligibility. You must be a properly authorised broker or broker business in Australia. You are responsible for ensuring your use complies with all applicable laws and industry requirements (including NCCP Act and AML/CTF obligations).
2.2 Account security. Keep your login credentials confidential. You are responsible for all activity under your account. Notify us promptly of any unauthorised use or suspected security incident.
2.3 Authorised users. You may permit your personnel to use the Services for your internal business, provided you ensure they comply with these Terms.
3. ORDERING, PLAN, FEES & PAYMENT
3.1 Orders. You may purchase per‑Deal services shown in the Platform (each an Order). By initiating an Order (e.g., starting a Deal), you agree to pay the associated fees. Per‑Deal fees are incurred at the time of Deal Submission (see clause 3.6).
3.2 Pricing. Fees and any applicable charges (including reasonable card surcharges) are displayed in the Platform at the time of purchase or set out in an Order confirmation. Unless stated otherwise, fees are exclusive of GST.
3.2 Pricing. Fees are charged on a per-deal basis at the following rates:
Loan Processing:
$150 + gst for Brokers who submitted a deal to Promptli on or before 14 September 2025. This rate will increase to $190 + gst from 1 January 2026.
$190 + gst for Brokers submitting their first deal to Promptli from 15 September 2025 onwards.
Credit Assessment: $250 + gst
3.3 Billing & direct debit. You authorise Promptli (or our Payment Provider) to charge your nominated card or bank account for fees when due, including on a recurring basis where applicable. You agree to any Payment Provider terms notified in the Platform. You must ensure sufficient funds are available and remain responsible for any dishonour fees. If a payment is rejected, the amount remains due and may be re‑processed.
3.4 Invoices & due date. If we issue an invoice, payment is due by the date stated on the invoice (and no later than 7 days from issue). We may suspend the Services for non‑payment.
3.5 Withdrawal/cancellation. For all per‑Deal services, if you withdraw after we commence work (e.g., after you submit required Deal details), fees for work performed up to the withdrawal may still be payable.
3.6 Per‑Deal usage billing & monthly invoicing.
(a) Billing event. A per‑Deal fee becomes payable at Deal Submission. If a submission fails due to a Promptli system error and is not processed, it is not billable.
(b) Monthly invoicing. We will issue a consolidated tax invoice on or shortly after the first business day of each calendar month for all Billable Deals submitted in the prior calendar month, together with any applicable surcharges and GST.
(c) Duplicates & tests. Resubmitting the same Deal within 24 hours for purely technical reasons will not incur an additional fee.
(d) Withdrawals. Withdrawing or abandoning a Deal after Deal Submission does not cancel the fee, as processing has commenced, except where the withdrawal is caused primarily by a Promptli system error.
(e) Disputes. If you believe a charge is incorrect, you must notify us within 5 business days of the invoice. We will investigate in good faith and issue any credit promptly if due.
(f) Rework fees. Where reperformance is required under section 4.6, a reasonable rework fee may be charged. We will notify you before charging a rework fee, and the fee will appear on your next monthly invoice.
4. WHAT PROMPTLI DOES (AND DOESN'T DO)
4.1 Service nature. The Services are administrative tools to help collect, structure and transmit information for credit assessment and loan processing. They do not constitute legal, financial, credit, or compliance advice, and are not designed to satisfy the Broker’s inquiry, assessment or other obligations under the NCCP Act.
4.2 Timelines. We use reasonable efforts to meet indicated timeframes, but outcomes and timeframes can depend on information you provide and third‑party actions or systems.
4.3 No outcome guarantee. We do not guarantee loan approval or any particular financing terms.
4.4 Limited authority. When you use features that submit information to lender systems, Broker CRMs or ApplyOnline, you authorise Promptli to transmit Broker Inputs and related documents as instructed by you and to communicate with relevant third parties to facilitate the workflow. This is a limited, technical authority and not a general agency appointment.
4.5 Service levels & dependencies. Any service level targets or turnaround times we publish or communicate (SLAs) apply only while we have the information and access we reasonably need. If we request clarification, documents or action from you for a Deal (Information Request), the SLA clock pauses from the time of the request until you provide a complete response. If an Information Request remains outstanding for 2 Business Days, we may reprioritise the Deal in the processing queue.
4.6 Reperformance & rework. If an Information Request remains outstanding for 10 Business Days, we may treat the workflow as stale and require reperformance (including re‑validation, re‑keying and re‑submission). We will notify you before any reperformance. A reasonable rework fee may apply at the then‑current rates shown in the Platform or as otherwise notified to you, and will be invoiced in accordance with section 3.6.
5. BROKER RESPONSIBILITIES
5.1 Accuracy & completeness. You are solely responsible for the accuracy, completeness and legality of Broker Inputs and any advice or recommendations you provide to Applicants or third parties.
5.2 Compliance. You must ensure your activities (and use of Deliverables) comply with all applicable laws and lender requirements, including responsible lending and AML/CTF. Before providing any Applicant data to us, you must obtain all required consents and authorisations from Applicants (and any other relevant parties) to collect, use, and share their information for the purposes described in these Terms and our Privacy Policy, and you must keep evidence of such consents.
5.3 Co‑operation. Provide timely information and assistance needed for us to operate the Services. We are not responsible for delays or errors caused by incomplete, inaccurate, delayed or fraudulent information from you or third parties. You acknowledge that delays in responding to our Information Requests may pause any applicable SLAs, may result in queue reprioritisation, and if outstanding for 10 Business Days may require reperformance and a rework fee under sections 4.5 and 4.6.
5.4 Acceptable use. You must not (and must not allow others to): (a) copy, reverse‑engineer or create derivative works of the Platform; (b) circumvent security or access controls; (c) use the Services to send malware, spam or unlawful content; (d) resell, publish or disclose Deliverables except internally for the relevant Deal without our written consent.
6. PRIVACY, DATA SHARING & SECURITY
6.1 Our Privacy Policy. We handle Personal Information as described in our Privacy Policy (as updated from time to time). By using the Services, you consent to that handling, including cross‑border disclosures where reasonably necessary to provide the Services.
6.2 What we share and why. We only share essential Applicant and Broker data with third parties where reasonably necessary to provide the Services. For example, with lenders, aggregator systems, credit‑reporting or identity‑verification providers, cloud hosting and support providers. The categories of third-party service providers we use may change from time to time. You authorise us to engage such providers without separate notice, provided they are bound by obligations to protect Personal Information to a standard that is no less protective than required under applicable privacy laws.
6.3 Your consents. You must obtain and keep evidence of Applicant consents and any third‑party permissions needed for us to use, disclose and process Broker Inputs for the above purposes.
6.4 Retention. We retain Broker Inputs and Applicant data for as long as necessary to provide the Services and meet legal obligations, after which they are securely deleted or de-identified.
6.5 Security. We use reasonable technical and organisational measures to protect Personal Information. You must promptly notify us of any actual or suspected data incident that relates to the Services or Broker Inputs.
6.6 Analytics. We may anonymise or de-identify data and use it for research, analytics, benchmarking and to improve the Services. We will not attempt to re‑identify anonymised data.
7. INTELLECTUAL PROPERTY
7.1 Our IP. As between the parties, Promptli owns all intellectual property in the Platform, Services and Deliverables (excluding Broker Inputs). We grant you a non‑exclusive, non‑transferable licence to use the Deliverables internally for your business in connection with the relevant Deal.
7.2 Your IP. You retain ownership of Broker Inputs. You grant us a licence to use Broker Inputs to provide and support the Services and as otherwise permitted by these Terms.
7.3 Restrictions. You must not publish, distribute or disclose any Assessment Report or Deliverable externally (in whole or part) without our prior written consent.
8. THIRD-PARTY SERVICES
The Services may integrate with or depend on third‑party platforms (including aggregator systems, ApplyOnline and Payment Providers). Your use of those services may be subject to their terms. We are not responsible for third‑party terms, systems or outages.
9. SUBCONTRACTORS
We may use subcontractors to provide parts of the Services. We remain responsible for our obligations to you under these Terms.
10. SUSPENSION & TERMINATION
10.1 Suspension. We may suspend access immediately if: (a) needed to protect the Platform or users; (b) you are in material breach (including non‑payment); or (c) required by law.
10.2 Termination by either party. Either party may terminate at any time on notice. If you terminate the Service, it ends at the close of the current billing period. For per‑Deal services, sections 3.5 and 12 apply to fees earned but unpaid.
10.3 After termination. Your licence ends and you must stop using the Services and Deliverables. We may retain copies of data as required by law, for record‑keeping, or to enforce these Terms. On request, we will provide a reasonable export of your Broker Inputs that remain stored in the Platform at termination.
11. WARRANTIES & AUSTRALIAN CONSUMER LAW
11.1 Exclusions. To the maximum extent permitted by law, the Services are provided “as is”. We exclude all warranties not expressly stated in these Terms.
11.2 ACL. Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Competition and Consumer Act 2010 (Cth). Where permitted, our liability for breach of a non‑excludable guarantee is limited to resupplying the Services or paying the cost of resupply.
12. LIABILITY & INDEMNITIES
12.1 Cap. Our aggregate liability arising out of or in connection with the Services is capped at the fees you paid to us in the 12 months immediately preceding the event giving rise to the liability.
12.2 No consequential loss. Neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill or business interruption.
12.3 Reliance on inputs. We rely on the accuracy and completeness of Broker Inputs.
12.4 Your indemnity. You indemnify us against losses, claims and costs arising from: (a) your breach of these Terms; (b) inaccurate, incomplete or misleading Broker Inputs; (c) your non‑compliance with law (including privacy, NCCP and AML/CTF) in connection with your use of the Services; and (d) any third‑party claim arising from your use of Deliverables. Your indemnity is reduced to the extent the loss is caused by our negligence.
13. CHANGES TO THE SERVICES OR TERMS
13.1 Service changes. We may modify features or functionality from time to time. If we make a material change that materially reduces core functionality of the Services, we will provide at least 30 days’ notice.
13.2 Terms updates. We may update these Terms from time to time. We will notify you (e.g., by email). Continued use after the effective date constitutes acceptance. If you do not agree to updated Terms, you must stop using the Services.
14. DISPUTES
Before starting court proceedings (other than for injunctions or urgent relief), the parties will first attempt in good faith to resolve the dispute within 7 days of written notice. Discussions are confidential.
15. NOTICES & ELECTRONIC COMMUNICATIONS
We may give notices to your account email. You consent to receive agreements, notices and records electronically and to e‑signing and click‑through acceptance.
16. PUBLICITY
We may use your company name and logo to identify you as a customer on our website and marketing materials. You may opt out at any time by written notice.
17. FORCE MAJEURE
Neither party is liable for delay or failure to perform due to events beyond its reasonable control, provided it uses reasonable efforts to mitigate and resume performance.
18. GENERAL
Governing law & courts: New South Wales, Australia; courts of NSW have exclusive jurisdiction.
Assignment: You may not assign these Terms without our consent. We may assign on notice (including as part of a restructure or sale).
Severability: If a term is unenforceable, it is severed and the remainder continues.
Waiver: A waiver is effective only if in writing and applies to the specific instance.
Entire agreement: These Terms are the entire agreement about their subject matter.
19. ACCEPTANCE
By ticking the acceptance box or continuing to use the Services, you agree to these Terms. The Platform may record the name/ID of the accepting user, timestamp, IP address, and the Terms version for evidence of acceptance.
Annex - Practical Consents
By proceeding, you authorise Promptli to collect and share your information with relevant third parties (including lenders, aggregator platforms, identity verification and credit reporting providers) for the purpose of assessing and processing your loan application.
